Flat Rate Conference Calls by Sparks
 

How to Playback your call

The following are step-by-step instructions to guide you through the procedure for playing back your recorded conference call. If you have any questions regarding these instructions, please do not hesitate to contact your Communications Specialist at (800) 799-8233.

After you have successfully entered your conference call and are ready to begin playing back your recording, press star three (*3) - (You may playback your recording at any time during your scheduled conference call).
The automated attendant will ask you to enter the 'conference file number', followed by the pound (#) key. The 'conference file number' is on your confirmation.
The automated attendant will verify the number that you have entered. If this number is correct and you wish to proceed with the playback, press (1). If the file number is not correct and you wish to re-enter the number, press (2). You may press the star key (*) to cancel at any time.
The automated attendant will then notify you that your conference playback has started.
When you wish to stop the playback, you may press star three (*3) at anytime. The automated attendant will then notify you that your conference playback has stopped - (You will need to request another file number from your Communications Specialist if you are going to 're-play' any recordings, as the system will not allow you to 're-play' on the same file number).
If you do not wish to press star three (*3) to end your playback, the playback will automatically end when the last HOST hangs up from the conference call.
PLEASE NOTE: Only the HOST performing the tasks listed above will hear the automated attendant and tones of the keypad. The other hosts and guests of the call will be in a muted 'space' until the recording has started. Also, the person performing these tasks MUST call in on the HOST code of the conference call.

Be certain to contact your Sparks Communications Specialist at (800) 799-8233 to make any additional arrangements concerning your call playback (i.e., audio tapes, call recordings, etc.)

You may call technical support during your playback if you have questions. The support hours are 8AM to 8:30PM Monday through Thursday, 8AM to 5PM Fridays, and 4PM to 8:30PM Sundays (all PST.) The toll-free number is (800) 899-7779, or you can e-mail us at support@callsparks.com